Frequently Asked Questions
1. What does Indian Products offer?
https://www.indianproducts.de/ makes it possible for you to procure the Indian Branded Beauty and Health Herbal / Ayurvedic Products, Leisure, and Life Style products online. Today, especially for people living outside India, finding/buying genuine Branded Trusted / Reliable Indian products is a challenge. https://www.indianproducts.de/ addresses this challenge. Our idea is to make Indian products available to those in need at the press of a few buttons. Our goal is to make the purchasing of Indian products as easy, convenient, and economical as possible. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with professionals in the field. We’re revolutionizing the distribution of Indian products by focusing on customer care and satisfaction and delivering savings and convenience to our customers worldwide.
https://www.indianproducts.de/ provides you with an enjoyable shopping experience and you can be assured of authentic quality and prompt delivery. All our products are door delivered and we stand by our quality and provide a 100% Satisfaction Guarantee.
2. Can I phone or fax my order?
Yes, You can send an Mail or whatsapp for your needed Products after we will send an Payment link to complete the payment for your order using your Credit / Debit via our Payment Gateway CCAvenue.com.
Our Online Payment Transactions are processed Ccavenue.com
3. What is the minimum and maximum purchase that can be made in Indian Products
There is no minimum purchase requirement. There is no maximum limit either. However, for your own safety against misuse of your credit card, we may require additional details before shipment.
4. Which credit cards does https://www.indianproducts.de/ Portal accept?
At present we accept MasterCard, Visa, American Express and Discover credit / debit cards only. Customer can also transfer directly to our bank accounts or western union money transfer.
5. Is my credit card number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
6. Does Indian Products Portal use SSL encryption?
Yes. Our shopping-cart software runs in Secure Mode on the customer’s browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the billing and shipping information. All modern Web browsers support the SSL standard.
7. What is a Shopping Cart?
An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our stores.
8. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you need any correction, you can email us before the items are shipped [ With in 1 working days time ].
9. Are the items shipped as per the display on webpage?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications ( weight, size, color etc. ) mentioned with the product photos are only approximate. There may, hence, be a variation in the pictures and the respective products.
10. From where are the items bought?
We procure the All the Products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, right from their desktops.
11. How much time do you take to deliver after the payment has been made?
Worldwide Delivery – For delivery of goods in ‘Worldwide Delivery’ section, the prices are accommodated to include the international shipping and handling charges. Shipping Time is 24 hours to 7 days depending upon the product availability. Transit Time is 5 to 8 days depending on the Address ( Country )
12. Which shipping destinations do you support?
Germany & Worldwide Delivery – all the items are shipped to the Germany and all the countries in the world.
13. What is the mode of delivery?
Germany & Worldwide Delivery: We ship the items through Registered International AIRMAIL / Courier Partners [ FedEx, DHL, TNT, Garuda ][ Free / Express Shipping ]. [ Transit Time 2 to 6 working days ]
14. My order is shown to be in 'Processing' state. What does it mean?
Your order passes through following states before it finally enters the ‘Shipped’ state:
Processing: This is the default status for your order and it comes as soon as order is placed.
Shipped: Your order has been successfully shipped from our end; or
Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.
15. Cancellation and Refund
You can cancel an item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your payment back to your card account after deducting necessary fees and charges.
16. How do I contact you regarding my order?
You can send a mail to our Customer Service Group at orders@https://www.indianproducts.de/ and we will only be glad to help you